FexCallerrs
Quality Assurance (QA) Analyst
- Full Time (Remote)
- 1 Year Experience
Job Information
Job Description
QA Analysts monitor and evaluate agent interactions to ensure quality standards are met, providing feedback for improvement and ensuring compliance with client expectations.
Highlights :
- Ensures quality and compliance standards
- Supports agent development and performance
- Critical in maintaining service excellence
Key Responsibilities :
- Review and assess recorded calls
- Benchmark performance against KPIs
- Identify trends and training needs
- Deliver clear, constructive feedback
- Generate quality reports for leadership
Qualifications :
- Detail-oriented with analytical skills
- Experience in QA or call center operations
- Familiarity with QA tools and evaluation metrics
Additional Information
Career Level
Senior Executive
Years of Experience
1 - 3 Years
Qualification
Professional Certificate
Job Type
Full Time (On Site)
Job Type
Client Service Executive
Educational Background
Bachelor Degree
Company Overview
Orbitc is an Indonesia multinational technology company focusing on artificial intelligence, online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, and consumer electronics.