FexCallerrs
Chief Operating Officer (COO)
- Full Time (Remote)
- 1 Year Experience
Job Information
Job Description
The Chief Operating Officer (COO) is a key executive leader responsible for overseeing the day to day operations of the call center. This role ensures that all departments’ sales, support, quality assurance, training, and workforce management run efficiently, meet performance standards, and align with the company’s strategic goals. The COO is pivotal in scaling operations, enhancing client satisfaction, optimizing technology, and maintaining a high-performance culture across all teams.
Highlights :
- Executive leadership role, reporting directly to the CEO
- Responsible for driving operational excellence, revenue, and client success
- Oversees multi-departmental performance, team development, and compliance
- Leads strategy execution and continuous process improvement
Key Responsibilities :
- Oversee all daily operations of inbound, outbound, and blended campaigns
- Implement systems and processes to meet KPIs
- Lead department heads (Sales, QA, HR, Training, IT, etc.)
- Manage and improve campaign performance and client satisfaction
- Optimize resource planning, workforce scheduling, and dialer utilization
- Ensure compliance with industry standards (TCPA, DNC, HIPAA, etc.)
- Ensure compliance with industry standards (TCPA, DNC, HIPAA, etc.)
- Drive digital transformation and integrate technology to boost productivity
- Build and manage budgets, control costs, and identify growth opportunities
- Develop SOPs, training protocols, and performance benchmarks
- Report key metrics and operational outcomes to the executive team
Qualifications :
- 5+ years of leadership experience in BPO or call center operations
- Strong knowledge of dialer systems (e.g., VICIdial), CRMs
- Track record of managing large teams and high-volume campaigns
- Deep understanding of sales operations, QA processes, and client delivery
- Excellent problem-solving, organizational, and analytical skills
- Excellent problem-solving, organizational, and analytical skills
- Proven ability to drive performance improvements and scale operations
Additional Information
Career Level
Senior Executive
Years of Experience
1 - 3 Years
Qualification
Professional Certificate
Job Type
Full Time (On Site)
Job Type
Client Service Executive
Educational Background
Bachelor Degree
Company Overview
Orbitc is an Indonesia multinational technology company focusing on artificial intelligence, online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, and consumer electronics.